the most frequently asked questions
What are the delivery times?
Preparation within 24-48 hours, then 6-8 business days in Europe (10-17 days internationally). Tracking included.
Can I return a product?
Yes, 30 days after receipt, satisfaction guaranteed or your money back.
How do I track my order?
You will receive a shipping confirmation email with a tracking link.
Are payments secure?
Yes, 100% secure and encrypted payment (Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay).
Can I modify my order after confirmation?
Write to us quickly: as long as it hasn't shipped, we're changing it.
What to do if my product arrives damaged?
Contact us with a photo, and we'll send you a new bag free of charge.
Do you deliver internationally?
Yes, everywhere. Allow 10-17 business days outside Europe.
How do I contact customer support?
By email or via the Contact page, we reply 7 days a week.
orders & payment
How do I place an order?
Choose your color and size, add to cart, check out. It's done in 2 minutes.
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order?
Yes, as long as it hasn't been shipped. Contact us quickly.
Is my order secure?
Yes, encrypted payment, your information remains confidential.
Can I order without creating an account?
Yes, guest checkout is available.
I have a promo code, how do I apply it?
Add it to your cart or at checkout. Bundle discounts (-20% / -25%) are applied automatically.
delivery
What are the delivery times?
Preparation 24-48h, then 6-8 business days in Europe. Free delivery from 80 €.
How do I track my order?
An email with a tracking number is sent to you as soon as your order ships.
Do you deliver internationally?
Yes. Allow 10-17 business days for shipping outside Europe.
Do I have to pay customs duties on import?
Within the EU, no. Outside the EU, fees may apply depending on your country.
When will my order ship?
Within 24-48 business hours after payment validation.
Returns & Refunds
What is your return policy?
30-day money-back guarantee after receipt.
What is the return period for a product?
Within 30 days of receipt.
How long does it take to get a refund?
3 to 6 business days after receipt of your return.
Am I responsible for the return shipping costs?
For a return due to convenience, yes. For a defective or non-compliant product, we cover all costs.
Can I exchange a product?
Yes, contact us and we will arrange the exchange (color or size).
What should I do if I receive a damaged or incorrect product?
Contact us with a photo: free replacement.
Our team is here to help you.
A question before or after ordering? We respond quickly, 7 days a week.
shop with confidence
If your Jelly Firkin isn't right for you, contact us within 30 days of receipt. We'll find the best solution together — exchange or refund.
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